Order Processing Specialist

• Review and validate order and sales contract information sources (order forms, agreements, POs, approvals) for completeness and accuracy in accordance to processing SLAs and booking policies.
• Ensure accuracy of booked orders regarding the order, sales contract and sales account data in the CRM and ERP systems.
• Facilitate provisioning of new accounts and or services and work with Operations to investigate and resolve any provisioning issues.
• Provide operational support to sales and other teams with regards to the order lifecycle.
• Collaborate with Sales and other internal teams (Finance, Legal, Operations, IT) to resolve day-to-day issues and improve processes in order to exceed operational and performance goals.
• Ensure data maintenance and integrity by supporting ad hoc requests to reconcile and or update any order, sales contract, or sales account data discrepancies.
• Support period close activities by reviewing booking and open provisioning reports and working with Sales, A/R and or Operations to reconcile any discrepancies related to order information and or provisioning.
• Generate, maintain, and analyse order operational reports to calculate and compile metrics to track performance activities and KPIs as well as reports for management.
• Investigate and identify opportunities for improvement within the quote-to-cash process that improves service, speed, or cost to optimise the order lifecycle.
• Participate and contribute to new process releases and system enhancements by testing and providing operational insight.

Skills:

• 2-4 years relevant order and sales contract operations experience including quote and sales order processing, sales contract management, and opportunity management, with increasing levels of responsibilities (preferably in a software and or SaaS (Software-As-A-Service) sales organisation OR 2-4 years relevant finance and/or accounts receivable experience including order processing and release for billings, contract evaluation and account reconciliation with increasing levels of responsibilities (preferably in a software and or SaaS (Software-As-A-Service) sales organisation.
• Prior experience with CRM/ERP tools and systems.
• Familiarity with the end-to-end quote to cash cycle.
• Familiarity with maintaining and operating SOX controls, Internal Audit and evaluating financial documents preferred
• Proficiency in Microsoft Office suite; Excel, Word, and PowerPoint, required.
• Experience with Visio or other process flow application and in DocuSign or other document signing application a plus.
• BA/BS or equivalent 4-year degree preferred.
• Highly motivated results driven self-starter and enthusiastic team player, able to work independently or on a team in a fast paced dynamic environment with minimal direction.
• Obsessed with attention to details, processes, systems, and a drive to resolve issues.
• Able to adapt with a positive attitude to different training approaches, not structured versus structured, and effectively retain and apply information and direction to execute tasks at hand.
• Ability to analyse data, challenge and improve processes, and be an effective change agent.
• Exceptional listening, interpersonal, and strong communication skills, both written and verbal.
• Well-developed problem solving skills and ability to work across various functional teams to evaluate, prioritize, and address key issues.
• Demonstrate passion for serving our customers with a relentless attention to detail and dedication to providing the highest level of customer service.