Dentalkart - Manager - Logistics

About the Role:

• We are looking for an experienced Logistics Manager to lead end-to-end outbound and reverse logistics operations across Dentalkart's fulfillment network.
• The role is responsible for courier and 3PL management, freight cost optimization, delivery performance, returns management, and logistics process improvements.
• The ideal candidate will have strong analytical capabilities and hands-on experience in managing large-scale e-commerce logistics operations.

Key Responsibilities:

• Manage courier and 3PL partners, including onboarding, SLA management, rate negotiations, and performance reviews.
• Drive outbound logistics performance by improving on-time deliveries, reducing NDR (Non-Delivery Reports), and minimizing RTO (Return to Origin).
• Optimize freight costs through route planning, zone optimization, carrier selection, and shipment mode analysis.
• Conduct freight reconciliation and recover billing discrepancies from logistics partners.
• Manage end-to-end reverse logistics, including return pickups, processing, and closure within defined turnaround times.
• Administer logistics technology platforms such as shipping aggregators, OMS, and WMS, including shipment allocation, AWB management, and exception handling.
• Build dashboards, MIS reports, and logistics performance metrics to support data-driven decision-making.
• Collaborate with Warehouse, Customer Experience, Finance, and Operations teams to improve service levels.
• Lead, mentor, and develop the logistics operations team while driving continuous process improvements.

Requirements:

• Bachelor's degree in Engineering (B.E./B.Tech) with an MBA (preferred from a Tier-1 institute such as IIT, NIT, IIM, or equivalent).
• 7+ years of experience in E-commerce, D2C, or Retail Logistics.
• Proven experience managing courier and 3PL partners.
• Strong expertise in freight negotiation and logistics cost optimization.
• Excellent analytical skills with hands-on experience in Excel, SQL, and Business Intelligence (BI) tools.
• Experience with Shipping Aggregators, OMS, and WMS platforms.
• Strong stakeholder management and leadership skills.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunity to lead logistics operations for India's leading dental e-commerce platform.
• High ownership and exposure to senior leadership.
• Fast-paced and technology-driven work environment.
• Career growth and leadership development opportunities.
• Health insurance coverage.
• Employee discounts on Dentalkart products.
• Paid leave and company holidays.
• Learning and professional development opportunities.