Relationship Manager

Company Description Vastu Housing Finance Corporation Ltd. is a Mumbai-headquartered housing finance company focused on delivering responsible and sustainable credit solutions across India. The organization is strongly committed to financial inclusion, serving underserved and self-employed communities in peri-urban and rural areas to support homeownership and long-term financial stability. Using deep local insights and its proprietary tech platform, Pulse, Vastu provides simple, swift, and customized housing finance products that bridge the formal credit gap for customers with limited documentation or informal income. As of March 2025, Vastu has enabled home finance access for over 100,000 customers across 340+ districts in 15 states and union territories. With a decade of sound governance, consistent profitability, and robust asset quality, Vastu has established itself as a trusted institution in inclusive financial services.

Role Description This is a full-time, on-site Relationship Manager role based in Delhi, India. The Relationship Manager will be responsible for sourcing and onboarding customers for housing finance products, building and maintaining strong customer relationships, and providing guidance throughout the loan lifecycle. Daily activities include engaging with prospective customers, understanding their housing finance needs, explaining product features and eligibility criteria, collecting and validating documentation, and coordinating with credit, operations, and risk teams to ensure smooth loan processing. The role involves regular field visits in assigned catchment areas, collaboration with local partners and influencers, and proactive portfolio monitoring to ensure timely repayments and low delinquencies. The Relationship Manager is expected to adhere to regulatory and company policies, maintain accurate records in internal systems, and contribute to customer satisfaction and business growth.

Qualifications

• Customer relationship management and client servicing skills, with the ability to build trust and long-term engagement.
• Sales and business development capabilities, including lead generation, conversion, and achievement of branch and individual targets.
• Basic financial analysis and credit understanding, including assessment of income, affordability, and risk in informal or semi-formal segments.
• Strong communication and interpersonal skills, with proficiency in English and local languages relevant to Delhi and surrounding areas.
• Fieldwork and networking aptitude, including comfort with on-ground customer visits, local market mapping, and collaboration with channel partners.
• Ability to use digital tools and internal platforms for data entry, documentation tracking, and reporting; familiarity with MS Office or similar applications.
• Bachelors degree in business, finance, commerce, or a related field; prior experience in housing finance, NBFCs, or retail lending is an advantage.
• High level of integrity, adherence to regulatory and organizational compliance standards, and a customer-centric approach to financial inclusion.