Sales Team Lead

Key Roles & Responsibilities

• Hire, Lead, train, manage, and motivate a team of Sales Executives / Business Development Executives responsible for merchant acquisition and QR code deployment.
• Drive new merchant acquisition through field sales, market visits, lead generation, and territory mapping.
• Own team-level sales targets, productivity, activation, and revenue KPIs and ensure consistent achievement.
• Drive installation, activation, and usage of QR-based digital payment solutions among merchants.
• Develop and execute territory-wise sales plans to increase market penetration and merchant base.
• Identify high-potential markets, merchant clusters, and new business opportunities for QR/digital payment adoption.
• Conduct regular morning huddles, field reviews, performance reviews, and coaching sessions for the team.
• Accompany team members on field visits and provide on-ground support to improve conversion and sales effectiveness.
• Build and maintain strong relationships with merchants and address operational or service-related escalations.
• Track competitor activity, market trends, pricing/promotional initiatives, and merchant preferences to strengthen territory strategy.
• Train new team members on product features, sales processes, objection handling, merchant pitching, and market practices.
• Take ownership of team attrition, attendance, productivity, and overall field discipline.
• Prepare regular reports on sales achievement, merchant acquisition, activation, productivity, and territory performance for management review.

Key Performance Indicators

• New merchant/QR acquisitions
• QR activation and transaction adoption
• Team productivity and target achievement
• Lead-to-conversion ratio
• Merchant retention and engagement
• Team attendance, productivity and attrition
• Quality and compliance of merchant onboarding