Sales Customer Relationship Manager

Job Profile: Sales Customer Relationship Management

Job location: Mulund West

Interview location: Ambernath (1 day)

 Position Overview

The Sales Back Office Support role is responsible for providing administrative and operational assistance to the sales team. This position ensures smooth execution of sales processes, accurate documentation, and timely customer support. The role acts as the backbone of the sales department, enabling front-line sales executives to focus on client acquisition and relationship management.

 Key Responsibilities

• Order Processing & Documentation
• Manage and process sales orders, quotations, and invoices.
• Ensure accuracy and compliance with company policies.
• Check outstanding and process orders accordingly
• Track inventory levels and align with production schedules.
• Customer Support
• Handle customer queries related to orders, deliveries, and billing.
• Maintain updated customer records in CRM/ERP systems.
• Dealer & Distributor Support
• Maintain updated records of dealers, distributors, and corporate clients.
• Assist in onboarding new partners with proper documentation and compliance checks.
• Handle queries related to pricing, delivery schedules, and product specifications.
• Compliance & Documentation
• Ensure adherence to petroleum industry regulations and company policies.
• Prepare contracts, agreements, and compliance reports for audits.
• Maintain safety and quality documentation for product distribution.
• Sales Team Assistance
• Support sales executives with proposals, quotations, and presentations tailored for distributors and corporate clients.
• Coordinate between sales, finance, and logistics departments for seamless operations.
• Data Management & Reporting
• Generate daily/weekly/monthly sales performance reports.
• Track distributor performance and highlight growth opportunities.
• Provide insights on regional demand trends and competitor activity.

 Skills & Competencies

• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM/ERP systems.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in documentation.
• Ability to work under pressure and meet deadlines.
• Team-oriented mindset with problem-solving skills.

 Qualifications

• Bachelors degree in Business Administration, Commerce, or related field.
• Min 7 years of experience in sales support, back office, or administrative roles.
• Knowledge of sales processes and customer service practices.