Vedantu - Chief Of Staff To COO

About the role:

We are looking for a Chief of Staff to the COO, who owns the engine room of the business: P&L, go-to-market, sales, growth, product-market fit and service delivery. You will be the COO's force multiplier across this mandate, turning strategy into execution, building the operating rigor needed to scale, and bringing ground truth from business teams and customer touchpoints.

This is a high-ownership seat, not a coordination role. In a single week you may lead a problem-solving session on customer acquisition cost, build a performance dashboard, and visit an offline learning center to audit the customer experience first-hand.

Location: Bangalore

Reports to: Chief Operating Officer

Key Responsibilities:

1. Execution and Program Management:

• Convert the COO's priorities across GTM, sales, growth and operations into clear plans with owners, timelines and outcomes.
• Drive follow-through on key initiatives, remove blockers, and lead structured problem solving when work goes off track.
• Run the operating cadence (business reviews, 1:1s, leadership meetings) with sharp inputs, clear outputs and committed next steps.

2. GTM and Distribution:

• Sharpen and execute distribution strategy across organic (YouTube, SEO, direct) and paid channels.
• Build tracking and review mechanisms that hold channel performance accountable and surface scaling opportunities.
• Keep marketing, product and operations teams aligned and delivering in sync.

3. Sales and Unit Economics:

• Build the visibility layer for inside sales performance: collections, CAC, conversion, ASP and contribution margin.
• Run deep-dives where ROI is leaking and turn insights into floor-level action with sales leadership.

4. Growth Initiatives and Operational Excellence:

• Lead cross-functional growth initiatives end to end, from pricing experiments and funnel optimization to process redesign.
• Use AI and automation to improve efficiency, and ensure every initiative ships with measurable impact.

5. PMF, Strategy and Consumer Insights:

• Run competitive benchmarking, customer listening and segment-level analysis to refine product, pricing and positioning.
• Synthesize NPS, customer feedback and on-ground observations into strategic recommendations.

6. Process Design and Operating Rigor:

• Design the processes, tracking systems and execution frameworks that let teams plan, execute and review with discipline.
• Keep refining the operating system so the business scales without losing speed or quality.

7. Insights, Analytics and AI-led Systems:

• Build dashboards and reporting frameworks for the metrics that matter.
• Use AI and automation to capture feedback signals, structure insights and cut manual reporting effort.

8. Ground Truth and Quality Audits:

• Visit offline centers, experience the online product as a customer would, and run structured mystery audits on service quality, a key NPS driver.
• Report the gap between intended and actual performance with clear, candid recommendations.

9. Stakeholder Management:

• Act as the bridge between business teams, functional leaders and the COO's office.
• Deliver synthesized, decision-ready updates to leadership.

10. Strategic Problem Solving:

• Take on the highest-stakes problems across the business, whether they block growth, hurt unit economics or break execution, and partner with business leaders to land the solution.

Must-Have Requirements:

• 1+ years in management consulting at a leading strategy firm.
• 1 - 3 years in growth, category, EIR or Founder's Office roles at a high-growth startup, preferably in B2C.
• Strong first-principles thinking, structured problem solving and analytical ability.
• Exposure to revenue growth, marketing and business metrics such as CAC, conversion and unit economics.
• High ownership and bias for action, with willingness to do center visits and audits.
• Excellent written and verbal communication, with the ability to turn complexity into clarity.
• Maturity and emotional intelligence to work with senior stakeholders without formal authority.

Good to Have:

• Hands-on experience with paid acquisition channels (Meta, Google) and funnel analytics.
• Comfort with SQL, dashboards and AI tools.
• Experience in edtech or other subscription-based consumer businesses.

Who Should Apply:

Consultants and growth or strategy professionals who want to move from advising to running a business, and who are aiming for business leadership or entrepreneurial roles in the next 2 - 3 years.

Why Join Us:

• Work shoulder to shoulder with the COO on the highest-leverage problems in the business.
• Get unmatched exposure to P&L, GTM, sales, PMF and operational scale in a multi-channel consumer business.
• Build a launchpad for general management or founder roles.