Sales Executive

Reporting To: Sales Head

1. New Business Development

• Identify and approach potential customers in the fragrance, perfume, cosmetics, FMCG and personal care industries.
• Generate new business leads through cold calling, emails, references and market visits.
• Develop new customers and expand the company's business in assigned territories.
• Identify potential manufacturers, traders, distributors and institutional buyers.
• Convert business enquiries into confirmed orders.

2. Customer Relationship Management

• Maintain regular relationships with existing and prospective customers.
• Understand customer requirements and suggest suitable fragrance products.
• Coordinate fragrance samples and collect customer feedback.
• Follow up regularly with customers for enquiries, quotations and orders.
• Develop long-term customer relationships to generate repeat business.

3. Order Processing & Coordination

• Coordinate with internal departments for order processing and timely delivery.
• Follow up with customers regarding samples, approvals and pending orders.
• Coordinate with production, quality and dispatch teams.
• Ensure proper communication with customers regarding order status.

4. Payment Follow-up

• Coordinate with customers for timely payment collection.
• Follow up on outstanding payments and overdue invoices.
• Work closely with the accounts department to resolve payment-related issues.

5. Daily Reporting & Documentation

• Maintain daily records of customer calls, meetings and visits.
• Submit daily and monthly sales reports to the reporting manager.
• Maintain customer databases and enquiry records.
• Update sales pipeline, quotations and order status.
• Share market feedback and business development updates with management.