Customer Support Executive

Hiring Alert !!

WALK-IN DRIVE FOR CUSTOMER SUPPORT SPECIALIST FOR WELL KNOW FINTECH BRAND (24th Feb,2026 & 28th Feb,2026)

Role : Customer Support Speciaist (Blended process)

Location - Novel Tech Park, Kudlu gate, Bangalore

Salary - Upto 3 to 6 LPA

For interview Contact - Ms. Sandeep Kaur -9220132326

Customer Support Specialist responsibilities include:

• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Analysing and reporting product malfunctions

Job brief

• We are looking for a Customer Support Specialist to assist our customers with technical problems when
• using our products and services.
• Customer Support Specialist responsibilities include resolving customer queries, recommending solutions
• and guiding product users through features and functionalities. To be successful in this role, you should
• be an excellent communicator whos able to earn our clients trust. You should also be familiar with help
• desk software.
• Ultimately, you will help establish our reputation as a company that offers excellent customer support
• during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyse and report product malfunctions (for example, by testing different scenarios or

impersonating users)

• Update our internal databases with information about technical issues and useful discussions

with customers

• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Requirements and skills

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma

OUR IDEAL CANDIDATE:

• 1 to 5 years of customer service (Blended Process)
• Experience in Fintech domain either Payments or lending, Banking, NBFCs is preferred
• Excellent teamwork skills