International Voice Process Executive

INTERNATIONAL VOICE PROCESS

Job Locations

Noida | Gurugram | Navi Mumbai

Experience

Minimum 1 Year Mandatory Experience in International Voice / International Customer Service Process

Salary

4.5 LPA 5.6 LPA

Depending on experience, communication skills, and interview performance

Benefits

• Both-Side Cab Facility
• Competitive Salary Package
• Opportunity to work with international customers
• Professional growth opportunities

Job Summary

We are hiring experienced and customer-focused International Voice Process Executives to handle international customers through voice support. The ideal candidate should have excellent English communication skills, strong customer-handling abilities, and a minimum of 1 year of relevant international voice process experience.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Resolve customer queries, complaints, and service-related issues.
• Provide accurate information and effective solutions.
• Maintain professional communication and international call etiquette.
• Handle customer objections and escalations effectively.
• Identify opportunities for upselling and cross-selling where applicable.
• Maintain customer records and update CRM systems.
• Achieve assigned targets related to Quality, AHT, CSAT, FCR and Productivity.
• Follow company policies, process guidelines, and compliance requirements.
• Coordinate with internal teams for complex customer issues.

Eligibility Criteria

• Minimum 1 year of International Voice Process experience is mandatory.
• Excellent spoken English and communication skills.
• Good customer-handling and problem-solving skills.
• Comfortable working in rotational shifts.
• Candidates should be comfortable working from the respective office location.
• Immediate joiners / candidates with short notice periods preferred.