Canadian Payroll

Position Summary

The Senior System Support Specialist is the senior Canadian payroll and HRIS support for Vensure Canada's system operations. The role resolves complex system and payroll issues, owns the accuracy of payroll calculation configurations, supports the HRIS System Support Specialists, and partners across departments to keep HRIS operations accurate and reliable.

Essential Duties and Responsibilities

• Apply expert Canadian payroll knowledge, including federal and provincial taxes, statutory deductions (CPP/QPP, EI, QPIP), and year-end reporting, to configure and troubleshoot HRIS payroll results.
• Replicate payroll calculations in PDOC and WebRas to verify that system tax and deduction are configured correctly while reviewing tax formulas and tables.
• Reconcile payroll results to the general ledger and resolve payroll accounting discrepancies.
• Resolve complex and escalated HRIS issues involving reporting, configuration, integrations, and system functionality.
• Serve as the escalation point for HRIS System Support Specialists and provide guidance on complex cases.
• Lead testing of system changes, legislative updates, and new functionality.
• Handle client escalations involving HRIS functionality or payroll results.
• Maintain user role security and system configurations.
• Review and approve step-by-step instructions and support documentation.
• Build working relationships with Payroll, Implementation, Product, Client Services, and other departments to resolve issues and improve processes.
• Identify recurring issues and recommend process or configuration improvements.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Expert knowledge of Canadian payroll, including federal and provincial legislation, statutory deductions, ROE and year-end requirements (T4 and RL-1).
• Advanced Excel formula skills, including the ability to find and calculate payroll discrepancies.
• Working knowledge of payroll accounting, including journal entries and general ledger reconciliation.
• Strong analytical and problem-solving skills for complex, multi-system issues.
• Fluency in English and French, written and verbal.
• Ability to explain technical issues clearly to non-technical users.
• Ability to manage multiple priorities and meet deadlines.
• Ability to maintain confidentiality.
• Proficiency in Microsoft Outlook and Word.

Required Education & Experience

• College diploma (DEC or AEC) in accounting, business administration, or information systems required.
• 3+ years of HRIS or system support experience required.
• 3+ years of Canadian payroll or payroll compliance experience required.
• Canadian payroll certification (PCP or PLP) preferred.
• Experience with Jira or a similar ticketing system preferred.