Customer Service Sales Representative

Location: Noida/Delhi/Gurgaon (Specify location based on the opening)

Job Type: Full-time

Department: Sales & Customer Support

We are seeking a dynamic and customer-focused individual for the position of Customer Support and Sales Executive. The ideal candidate will be responsible for providing exceptional customer service, driving sales, managing customer relationships, and ensuring a smooth communication process between the company and its customers. This role involves a mix of inbound/outbound support and sales, where the executive will be expected to maintain a high level of customer satisfaction while contributing to the companys sales targets.

1. Customer Support:

• Provide first-line support to customers via phone, email, or chat.
• Resolve customer inquiries, issues, and complaints promptly and professionally.
• Troubleshoot product or service problems and guide customers through solutions.
• Follow up on customer concerns to ensure complete satisfaction.

1. Sales:

• Actively seek sales opportunities by generating leads, making cold calls, and conducting follow-up calls.
• Promote and sell products/services to potential and existing customers.
• Cross-sell and upsell additional services or products to meet customer needs.
• Maintain up-to-date product knowledge and be able to answer queries from prospective customers.
• Create and present sales proposals to prospective clients.

• Education: Bachelors degree or equivalent (preferred but not required).
• Experience:
• Minimum of 1-2 years of experience in customer support and/or sales.
• Experience and fresher are also welcome
• Skills:
• Excellent communication skills (both written and verbal).
• Strong interpersonal skills and a customer-centric approach.
• Ability to multitask, prioritize, and manage time efficiently.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently as well as in a team.

• Proactive and self-motivated.
• Problem-solving skills and the ability to think on your feet.
• Positive attitude with a focus on customer satisfaction.
• Strong attention to detail and organization.
• Resilience in a fast-paced environment.

• Competitive salary and performance-based incentives.
• Health insurance.
• Opportunities for career growth and development.
• A dynamic and supportive work environment.