Customer Support Representative

Job description

We are looking for Customer Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues regarding company policies, complaints and inquiries. keeping customer satisfaction at the core of every decision and behavior.

Role Description

• Respond to customer inquiries via phone, email, chat, and social media, providing timely and effective support.
• Troubleshoot product/service issues with empathy, offering clear solutions and escalating complex cases as needed.
• Manage customer complaints and resolve issues promptly, maintaining detailed records of interactions.
• Provide product/service information, guide customers through features, and assist with usage.
• Follow up to ensure issues are fully resolved and offer further assistance when needed.
• Meet performance metrics, such as response time, satisfaction, and resolution rates.
• Continuously improve customer service processes based on feedback and stay updated on product changes.

Qualifications

• Excellent English Communication
• Immediate joiner
• UG/Graduate
• Rotational shifts
• Fresher/ Experienced
• Good listening skills

Benefits

• Incentives
• Cab facility
• 5 days working
• Allowance
• Bonus