IT Assistant

Skills:

Technical Troubleshooting, Software Installation, Hardware Maintenance, Network Configuration, Customer Support, Documentation, Basic Programming, Data Backup,

About Us

We are seeking an experienced IT professional with a strong background in hardware and networking, as well as expertise in cloud technology.

With a dream of creating a revolution in Data Analytics and Management Reporting for small and mid-sized companies, where we have more than 100+ team members. We strive to innovate and automate every process which comes our way. For that reason, we have entered into multiple partnerships with technology providers and industry leaders. Our Services basically has been divided into five verticals as follows: BPO, Accounting, Web Development MIS & Reporting, and Back-office Operations.

Key Responsibilities

Technical Support:

• Provide first-line technical support to employees, troubleshooting hardware and software issues.
• Assist users with login problems, software installation, and general IT inquiries.
• Escalate complex issues to senior IT staff as needed and ensure timely resolution.

Hardware And Software Maintenance

• Perform regular maintenance and updates on computers, printers, and other hardware.
• Assist in software installation, updates, and license management.
• Inventory management for IT assets and supplies.

Network Support

Assist in network troubleshooting and connectivity issues.

Assist in configuring and maintaining network devices such as routers and switches.

Minimum Qualification

• Associate degree in information technology, Computer Science, or related field (bachelors degree preferred).
• Proven experience working in an IT support role or similar position.
• Strong troubleshooting and problem-solving skills.