Customer Success Executive

Company: Veris (Digicred Technologies Pvt Ltd)

Locations: Bangalore, Mumbai (onsite, field-based)

Experience: 0 to 2 years (freshers welcome, immediate joiners preferred)

Training: Initial training at our Gurugram office (travel and stay covered)

About Veris

Veris is a workplace management and security platform used at 3,000+ sites across 22 countries. Our clients include companies like Deloitte, Barclays, EY, Bosch, and Adani. Our software manages how visitors and employees check in and move through office campuses.

The Role

You will work with our clients at their office sites in your city. Your job is to set up new clients on Veris, train their staff to use it, handle their day-to-day queries and issues, and keep the accounts running smoothly over time. Most of your work happens at client locations, not at a desk.

What You Will Do

• Set up Veris at new client sites: configuration, coordinating device installation, and go-live
• Train client staff (front desk, security, admin teams) on how to use the platform
• Handle support queries and issues from your sites and follow up until they are closed
• Escalate bigger issues to the right internal teams and keep the client updated
• Check in with your accounts regularly to make sure they are using the product properly and are happy with it
• Keep track of upcoming renewals for your accounts and flag anything that needs attention
• Share client feedback and requests with your manager
• Update site records, tickets, and account notes in our CRM
• Use AI tools (ChatGPT, Claude, etc.) in your daily work: writing client emails, preparing training material, summarizing issues, and saving your own time

Who You Are

• A fresher or early-career professional who is genuinely AI-native. You already use tools like ChatGPT, Claude, or Gemini to work faster and smarter, and can show us how
• Comfortable being on the move: client sites, commutes, occasional travel within your city and region
• Strong spoken and written English, plus fluency in the local language (Kannada for Bangalore, Marathi/Hindi for Mumbai is a plus)
• Tech-comfortable: you can learn SaaS dashboards, mobile apps, and hardware basics quickly
• Ownership mindset: you do not wait to be told, you find the problem and fix it

What We Offer

• Employee friendly work environment
• Entry-level compensation with fast growth tied to performance
• Paid initial training in Gurugram (travel and stay covered)
• Work with some of Indias largest companies
• Clear growth path: strong performers grow into managing larger accounts and teams

If you are passionate about customer experience and have a track record of delivering exceptional customer satisfaction, we want to hear from you! Apply today and join our team.