General Manager - Shared Services

Role Overview :

We are seeking a dynamic, people-focused General Manager to lead and optimize our established Shared Services division in India. Reporting to the President of the India subsidiary, with a dotted line to the CFO at corporate headquarters in Vancouver, Washington, this role plays a pivotal part in driving operational excellence, service quality, and business growth.

The General Manager must be a strategic thinker that can lead and develop shared services teams by building strong engagement, accountability, and performance across service-oriented functions. Prior experience in shared services or professional services environments is essential.

The General Manager will partner closely with internal customers to understand evolving needs, strengthen service relationships, and identify opportunities to expand and enhance shared services offerings.

Key Responsibilities :

Leadership & Strategy :

• Provide strong leadership aligned with company values and objectives.
• Build, coach, and develop high-performing service-oriented teams with clear accountability.
• Establish succession planning and leadership development within shared services.

Operational Excellence :

• Oversee day-to-day shared services operations ensuring efficiency, quality, and consistency.
• Drive continuous improvement, standardization, and process optimization.
• Implement governance, service metrics, and performance management frameworks.

Customer & Stakeholder Partnership :

• Build strong relationships with internal customers across regions.
• Promote a customer-centric culture focused on business outcomes.
• Position shared services as a proactive and trusted internal partner.

Business Growth & Commercial Mindset :

• Identify opportunities to expand shared services scope and capabilities.
• Develop business cases for new services and capability enhancements.
• Ensure services remain cost-effective, scalable, and competitive.

Financial Management :

• Develop and manage budgets aligned with strategic priorities.
• Monitor financial performance and implement corrective actions as needed.

Cross-Functional Collaboration & Compliance :

• Collaborate with global corporate functions including Finance, HR, Legal, and Compliance.
• Ensure adherence to regulatory, policy, and risk management requirements.

What Success Looks Like in 12-18 Months :

• Strong leadership credibility within India and with global stakeholders.
• Engaged, high-performing teams with clear accountability and succession plans.
• Consistent service standards and improved internal customer satisfaction.
• Expanded or enhanced shared services offerings aligned to business needs.
• Improved operational efficiency while maintaining service quality.

Qualifications :

• Bachelor's degree or MBA in Business, Commerce, Technology, Engineering, or related field.
• Total 20 Years of experience out of which 10+ years of progressive leadership experience in shared services or professional services.
• Strong people leadership and stakeholder management capabilities.
• Experience in multinational, matrixed organizations.
• Fluency in English; additional languages a plus.