Customer Success Executive. -SAAS (B2b)

About the company

Zylu is a fast-scaling SaaS platform helping salons grow smarter through digital tools for booking, marketing, and business operations. We serve salon partners across India and the Middle East, and were looking for a proactive Customer Success Executive to help drive retention, satisfaction, and growth.

• What will you do
• Own onboarding, activation, and long-term success of salon partners
• Train new users on how to use the platform via calls, Zoom, and screen sharing
• Track adoption, usage metrics, and take proactive steps to prevent churn
• Build relationships with salon owners to identify upsell or referral opportunities
• Resolve queries by collaborating with product, support, and sales
• Create help docs, training videos, and FAQs as needed
• Share user feedback with the product team for continuous improvement
• Work closely with the founders to shape a customer-first culture
• You will cross-sell and upsell services
• Communicate effectively with both internal and external leaders to understand customer needs, maximize retention and growth, and communicate learnings
• Meet CSAT KPIs
• Strong communication and interpersonal skills
• Ability to manage multiple tasks simultaneously and progress
• What we offer
• Competitive salary, commission, and equity
• Opportunity to join a fast-growing startup at an early stage
• Generous stock option plan
• Work with a top-notch team
• Learn and practice the industry&aposs best sales methodologies
• Be part of impacting small businesses with their growth journey
• Clear roles and responsibilities
• Clearly defined career growth path
• Qualifications
• Bachelor&aposs degree

• Have 2-4 years of customer-facing experience (Success, Account Management, or Support)
• Are fluent in English, Hindi, and at least one South Indian language (preferred)
• Can handle multiple accounts and stay organized under pressure
• Are patient, empathetic, and able to communicate clearly with small business owners
• Have a strong sense of ownership and a problem-solving attitude
• Bonus: Experience in SaaS, CRM tools, or service businesses like salons, spas, or clinics

• Growth Path
• This role is designed to grow into a Head of Customer Experience, owning the full retention and NRR engine for Zylu.
• Hiring process
• Screening exercise for a selected candidate
• Mock sales to prove your skills
• You will be evaluated on the required skills and qualifications
• Sounds like you Apply now!

We are seeking a few exceptional individuals to join our team and help us make a positive impact on the world. If you are passionate about sales and helping businesses grow, we want to hear from you! Apply now, and let&aposs build something amazing together.