Assistant Manager - Portal Support, Health & Benefits
Insurance- General Insurance
93+ Applicants
Posted: 1 year ago
5-7 years
Mumbai, Maharashtra
Work from Office
Posted: 1 year ago
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Applicants: 95+
Job Description
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Job Description
- 202502857
- Mumbai, Maharashtra, India
- Full time
- Closing on: May 9 2025
Description
As a Health and Benefits Portal Specialist at WTW, the incumbent will be accountable for the comprehensive management of portal operations, with a particular emphasis on new client onboarding, renewal processes and data management.
Key Responsibilities
- Collaborate with the business team to understand and document client portal requirements for new client onboarding and renewals.
- Communicate portal customization needs to the technology team through detailed requests.
- Conduct User Acceptance Testing (UAT) on new functionalities, document results, and provide feedback to ensure high-quality deliverables.
- Prepare and cleanse policy data files for portal uploads, ensuring data accuracy.
- Configure portals, upload data, and test the setup to meet client specifications.
- Manage portal-related communications and scheduling with the business team to ensure smooth implementation and client satisfaction.
- Resolve technical queries from client employees during the enrollment window and provide timely support.
- Deliver portal demonstrations to clients, highlighting key features and benefits.
The Requirements
- Bachelors degree in Commerce or related fields.
- 5-6 years of experience in Employee Benefits (EB) portal implementation.
- Proficiency in Excel and data management, including data cleansing and formatting.
- Experience in portal setup, configuration, and backend operations.
- Strong background in UAT to ensure business needs and quality standards are met.
- Effective collaboration with technology teams for seamless portal implementation.
- Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple projects and ensure timely delivery.
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Backend OperationsOperationsDeliveryIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Willis Towers Watson (WTW) is a global advisory, broking, and solutions company that helps organizations manage risk and improve performance. They offer services in areas like insurance broking, risk management, and human capital consulting.
Important dates & deadlines?
Application Deadline
16 Jun 25, 04:26 PM IST
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