Customer Service Executive - International Voice Process

We are seeking a dedicated Customer Service Executive for our International Voice Process. This role is essential for providing exceptional service to our global customers, particularly in the US and Australia. The ideal candidate will possess a strong background in customer service, with a focus on delivering first-contact resolution and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls for international customers, ensuring queries are resolved efficiently.
• Provide accurate information and support to customers, maintaining professionalism and empathy in all interactions.
• Update and manage customer records in our systems to ensure accurate tracking of customer interactions.
• Meet performance targets related to quality, productivity, and customer satisfaction metrics.
• Adhere to company policies, process guidelines, and compliance standards to maintain service integrity.

Requirements:

• A minimum of 1 year and a maximum of 5 years of experience in an international voice process is required.
• Excellent verbal communication skills in English are essential for effective customer interaction.
• Strong problem-solving abilities, active listening skills, and interpersonal skills are necessary to address customer needs effectively.
• Flexibility to work in rotational US and Australian night shifts is required, along with the ability to adapt to changing schedules.
• Candidates should be prepared for rotational days off, typically two days per week.
• Immediate joiners are preferred to meet our staffing needs promptly.

Perks & Benefits:

• Competitive salary ranging from 1.0 Lakh to 5.0 Lakh INR annually, based on experience and performance.
• Performance-based incentives to reward exceptional service.
• Opportunities for career growth and professional development in a dynamic work environment.

If you are passionate about customer service and meet the above requirements, we encourage you to apply and join our team in providing outstanding service to our international clientele.