Customer Service Executive - International Voice Process

• Job Title: Customer Service Executive - International Voice Process
• Location: Malad / Thane
• Salary Range: 25,000 - 40,000 per month
• Work Mode: Work from Office
• Shift: Rotational US & Australian Night Shifts
• Week Offs: Rotational 2 days off per week
• About the Role:

We are seeking experienced Customer Service Executives for our International Voice Process. The ideal candidate will have a strong background in handling global customers, delivering exceptional service, and ensuring first-contact resolution. This role requires excellent communication skills and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls for international customers, primarily from the US and Australia.
• Resolve customer queries, provide accurate information, and ensure high levels of customer satisfaction.
• Maintain professionalism and empathy in all customer interactions.
• Update and manage customer records in the system accurately.
• Meet performance targets related to quality, productivity, and customer satisfaction.
• Adhere to process guidelines, company policies, and compliance standards.

Requirements:

• Minimum of 2 years of experience in an international voice process is mandatory.
• Excellent verbal communication skills in English.
• Strong problem-solving, active listening, and interpersonal skills.
• Flexibility to work in rotational US/Australian night shifts.
• Immediate joiners preferred.

Perks & Benefits:

• Competitive salary up to 40K + performance-based incentives.
• Opportunities for career growth and learning in a dynamic and supportive environment.

If you are passionate about customer service and meet the above requirements, we encourage you to apply and join our team.