Application Support Analyst - Ticketing System

Responsibilities :

• Entry-level, focused on learning and reactive support.

• Handle basic IT support tickets for third-party applications used in production and manufacturing.

• Supports tasks in larger projects by participating in system rollouts and upgrade testing.

• Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions.

• Monitor application performance, perform routine maintenance, and ensure system availability.

• Document issues and resolutions, assist in creating knowledge base articles

• Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems.

• Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries.

• Document system configurations, support procedures, and issue resolutions.

• Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems.

• Familiarity with custom database-driven applications.

• Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java).

• Knowledge of software development life cycle (SDLC) and change control processes.

• Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications.

Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST