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Job Description
- As a Customer Success Manager / Operation with a Computer Science background, your role is crucial in managing the entire customer lifecycle, from lead generation to client retention. This position requires a blend of sales and customer success skills, emphasizing strong communication, problem-solving abilities, and technical understanding.
- Manage the complete customer journey, including prospecting, onboarding, relationship management, and retention.
- Conduct product demos and effectively explain technical aspects to clients.
- Serve as the main point of contact for client queries, support, and escalations.
- Monitor client adoption and ensure successful product usage.
- Identify upselling and cross-selling opportunities to drive growth.
- Maintain CRM records and prepare periodic performance reports.
- Collaborate with internal teams to enhance the overall customer experience.
- Bachelor's degree in Computer Science, IT, or a related field.
- 13 years of experience in Sales, Customer Success, or Account Management.
- Excellent communication and relationship-building skills.
- Ability to understand and communicate technical concepts clearly.
- Proficiency with CRM tools such as Zoho, HubSpot, or similar platforms.
Key Responsibilities:
Qualifications Required:
- Comfortable working in a fast-paced startup environment.,
Skills
Customer SuccessSalesAccount ManagementCRM ToolsRelationshipbuildingCommunicationTechnical UnderstandingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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