Posted: 2 days ago
Posted: 2 days ago
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Job Description
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Job Description
Roles and Responsibilities
- Manage a team of customer service representatives to achieve KPIs and KRAs.
- Handle escalated calls from customers, addressing their concerns in a professional manner.
- Monitor team performance, identifying areas for improvement and implementing strategies to meet targets.
- Maintain accurate records of customer interactions using CRM software.
- Ensure effective communication among team members, promoting collaboration and productivity.
Skills
HandlingKPIVoice ProcessTeam LeadingKRAProcessVoiceTeam HandlingCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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