Assistant Manager - Support Service

Assistant Manager - Support Service

Level: Mid-Level

Location: Mizoram

Reporting To: Manager

Experience: 2–5 years in medical device service / biomedical engineering

Education: B.E. / B.Tech / Diploma (Biomedical, Electronics, or Electrical)

Role Overview

The Service Manager is a hands-on field service role responsible for the installation, commissioning, preventive maintenance, and breakdown repair of medical equipment at customer sites. This role works closely with hospital biomedical teams and is the primary point of contact for day-to-day service needs in the assigned territory.

Key Responsibilities

• Perform installation and commissioning of medical equipment at customer sites
• Carry out scheduled preventive maintenance as per AMC/CMC contracts and OEM guidelines
• Respond to breakdown calls within SLA timelines and resolve faults efficiently
• Maintain accurate and up-to-date service records, job cards, and equipment history in the VMD system
• Liaise with hospital biomedical and maintenance teams for service coordination
• Identify and indent necessary spare parts in coordination with the supply chain team
• Escalate complex technical issues to the State Service Head or OEM technical support
• Support user training and equipment orientation sessions for hospital staff
• Assist in surveys and site assessments for new equipment installations
• Ensure all service work is documented and compliant with ISO 13485 standards

Skills & Competencies

• Practical knowledge of medical equipment repair and maintenance
• Strong troubleshooting and problem-solving skills
• Good customer handling skills, especially in high-pressure hospital environments
• Comfortable with field travel and on-call availability
• Basic proficiency in MS Office and digital service reporting tools