Customer Success Manager

We are seeking a dedicated and experienced Customer Success Manager to join our team at Violet InfoSystems Pvt Ltd, located in Malad, Mumbai. The ideal candidate will play a crucial role in building and maintaining strong relationships with our key clients, ensuring their needs and goals are met effectively. As a Customer Success Manager, you will act as the liaison between clients and our product and development teams, facilitating communication to ensure client requirements are fulfilled. Key responsibilities include developing account plans and strategies aimed at driving revenue growth, identifying up-sell and cross-sell opportunities, and collaborating with the customer support team and product managers to tailor our solutions to meet client-specific needs. You will monitor client satisfaction, address any issues or concerns promptly, and provide regular reports and updates to both internal teams and clients. Additionally, you will keep track of customer renewal billings and milestone-based payments, ensuring that all challenges related to upcoming billings and renewals are resolved in a timely manner. To be successful in this role, you should possess a Bachelors degree in business, marketing, or computer science, along with proven experience in key account management or strategic account management within the SaaS industry. Excellent communication and interpersonal skills are essential, as well as strong analytical and problem-solving abilities. The ability to work independently and as part of a collaborative team is crucial. Knowledge of HR function-specific solutions and SaaS platforms will be an added advantage. This is a full-time, permanent position with benefits including a Provident Fund. If you are passionate about customer success and have the skills to drive client satisfaction and growth, we encourage you to apply.

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