Manager - Performance Management & Employee Engagement

Role Overview:
We are looking for an experienced HR professional to lead the operational delivery and governance of global Performance Management and Employee Engagement programmes from a centralised HR Shared Services environment.
The role will oversee enterprise performance cycles, workforce-listening programmes and employee-engagement initiatives across multiple business units and regions. The successful candidate will drive consistency, operational excellence, accountability and a strong employee experience.
Key Responsibilities:
- Lead the execution of enterprise performance-management processes, including annual and mid-year reviews, goal setting, calibration, documentation and employee feedback.
- Oversee workforce-engagement and listening programmes, including employee surveys, pulse checks, sentiment analysis and action planning.
- Manage the centralised service-delivery model for performance management and engagement.
- Ensure achievement of defined SLAs, compliance standards and service-quality expectations.
- Partner with HR Business Partners, Talent teams and business leaders to coordinate performance timelines, governance, communication and execution.
- Monitor performance-cycle metrics, completion rates, engagement trends and workforce insights.
- Identify operational risks and opportunities for process improvement.
- Standardise and simplify performance-management and engagement processes across global business functions.
- Lead issue resolution and escalation management relating to performance operations and employee-feedback processes.
- Collaborate with Digital HR and HR Technology teams to improve platforms, workflows, reporting and automation.
- Lead and develop a team responsible for performance-management and engagement operations.
Candidate Profile:
- 9+ years of experience in performance management, employee engagement, workforce listening or HR Shared Services.
- Deep expertise in managing enterprise performance cycles within a large global organisation.
- Experience delivering employee surveys, pulse checks, sentiment analysis and engagement programmes.
- Strong understanding of performance-management methodologies, goal setting, calibration and feedback processes.
- Experience managing large-scale programmes through a GCC or Shared Services delivery model.
- Ability to use workforce analytics, performance metrics, employee-sentiment data and service KPIs.
- Strong process-optimisation and operational-governance capability.
- Experience managing risk, compliance, quality assurance and escalations.
- Familiarity with Digital HR tools, performance-management platforms and workflow automation.
- Exposure to Great Place to Work or similar employee-experience programmes would be advantageous.
- Excellent stakeholder-management and communication skills.
Key Skills:
- Performance Management
- Employee Engagement
- Workforce Listening
- Employee Surveys and Pulse Checks
- Goal Setting and Calibration
- HR Shared Services
- Employee Experience
- Workforce Analytics
- Digital HR Tools
- Service Management
- Operational Governance
- Process Optimisation
- Stakeholder Management