Service Desk Engineer

Hello,

Please go through the JD, please do visit our website (https://www.vatransformer.com/) & Job timing are 11:00 am to 08:30 from VTI, Vadodara.

• · Install, maintain, set up, troubleshoot, and configure PCs, laptops, and networked printers,
• · including Zebra printers, barcode scanners, and other peripherals.
• · Perform system administration for all PCs, laptops, scanners, and other networked devices, as assigned.
• · Manage service desk tickets on time using the JIRA system.
• · Open/Close and update incident history via JIRA Service Desk, or other Helpdesk applications,as assigned.
• · Backup/Restore user profiles and data in compliance with assigned procedures.
• · Document, maintain, upgrade, or replace hardware and software.
• · Adhere to naming standards and labelling of all assets.
• · Adhere to end-user ITSM support standards and procedures to ensure priorities and goals are met.
• · Respond to end users issues via phone, email, and computer chat
• · Run diagnostics, install, make changes, and repair computer hardware, printer, network devices, and software to resolve end-user-reported issues.
• · Follow up with end-users to ensure problems are resolved.

Qualifications:

• · Bachelors or Graduates Degree in computer engineering, computer science, engineering, or information systems –
• · Basic understanding of networking, troubleshooting skills, Microsoft Office suite, Windows 7, 10 & 11, and Antivirus software. –
• · Ability to think logically and to analyse, troubleshoot issues, and implement appropriate corrective action.
• · Ability to plan, organize, and coordinate work assignments. –
• · Ability to work well independently and in a team environment. –
• · Ability to interact positively with internal and external customers. –
• · Excellent English oral communication skills, as well as using correct grammar, spelling, punctuation, and required formats. –
• · Ability to multi-task. - IT certifications are a plus – 2 to 4+ years of experience working in a help desk environment –
• Best Regards