Service Desk Engineer

Hello,

Please go through the JD, please do visit our website (https://www.vatransformer.com/) & Job timing are 11:00 am to 08:30 from VTI, Vadodara.

:

· Install, maintain, set up, troubleshoot, and configure PCs, laptops, and networked printers,

· including Zebra printers, barcode scanners, and other peripherals.

· Perform system administration for all PCs, laptops, scanners, and other networked devices, as assigned.

· Manage service desk tickets on time using the JIRA system.

· Open/Close and update incident history via JIRA Service Desk, or other Helpdesk applications,as assigned.

· Backup/Restore user profiles and data in compliance with assigned procedures.

· Document, maintain, upgrade, or replace hardware and software.

· Adhere to naming standards and labelling of all assets.

· Adhere to end-user ITSM support standards and procedures to ensure priorities and goals are met.

· Respond to end users issues via phone, email, and computer chat

· Run diagnostics, install, make changes, and repair computer hardware, printer, network devices, and software to resolve end-user-reported issues.

· Follow up with end-users to ensure problems are resolved.

Qualifications:

· Bachelors or Graduates Degree in computer engineering, computer science, engineering, or information systems –

· Basic understanding of networking, troubleshooting skills, Microsoft Office suite, Windows 7, 10 & 11, and Antivirus software. –

· Ability to think logically and to analyse, troubleshoot issues, and implement appropriate corrective action.

· Ability to plan, organize, and coordinate work assignments. –

· Ability to work well independently and in a team environment. –

· Ability to interact positively with internal and external customers. –

· Excellent English oral communication skills, as well as using correct grammar, spelling, punctuation, and required formats. –

· Ability to multi-task. - IT certifications are a plus – 2 to 4+ years of experience working in a help desk environment –

Best Regards