Warranty Manager

At Visteon, the work we do is both relevant and recognized—not just by our organization, but by our peers, by industry-leading brands, and by millions of drivers around the world. Thats YOUR work.

And, as a truly global technology leader in the mobility space, focused on building cross-functional AND cross-cultural teams, we connect you with people who help you grow. So here, whatever we do is not a job. Its a mission. As a multi-billion-dollar leader of disruptive change in the industry, we are shaping the future, while enabling a cleaner environment. No other industry offers more fast-paced change and opportunity. We are in the midst of a mobility revolution that will completely change the way we interact with our vehicles, reduce the number of car accidents and fatalities, and make the world a cleaner place. Visteon is at the epicenter of this mobility revolution. Two major trends in the automotive industry – the shift to electric vehicles and vehicles with autonomous safety technologies – have created unique opportunities for Visteon. We are the only automotive provider focused exclusively on cockpit electronics – the fastest-growing segment in the industry. Job Title: Global Software Quality Manager Location: Chennai

Reports To: Director Role Summary: The Global Software Quality Manager is responsible for driving software quality excellence across global programs. This role ensures that customer requirements are met, internal processes are continuously improved, and quality KPIs are tracked and acted upon. The manager will lead quality initiatives, coach teams on problem-solving, and represent the organization during customer audits. Key Responsibilities:

• Monitor and analyze key software quality performance indicators (KPIs) across global programs, and define effective countermeasures to address deviations or risks in quality performance.
• Plan and execute quality assurance activities for product changes, ensuring thorough impact analysis across software, hardware, manufacturing, and customer-facing functions.
• Ensure that customer-specific quality requirements are fully understood, documented, and implemented throughout the software development lifecycle.
• Provide hands-on coaching and guidance to engineering teams on structured problem-solving methodologies such as 8D, Kenshokai, or 5 Whys, especially in response to development or field issues.
• Take ownership of customer audits by preparing documentation, leading discussions, and aligning internal teams on quality-related expectations and corrective actions.
• Investigate customer complaints and warranty returns by conducting root cause analysis and initiating structured problem-solving processes to prevent recurrence.
• Lead internal initiatives aimed at improving software quality processes, tools, and standards, fostering a culture of continuous improvement across global teams.
• Define measurable quality targets for products in production, and establish monitoring mechanisms to ensure ongoing compliance and performance.
• Facilitate and lead lessons learned sessions across programs and regions, ensuring that insights are captured, shared, and integrated into future projects.
• Track and manage design deviation requests, process changes, and special software releases, ensuring proper documentation, risk assessment, and approvals.
• Collaborate with manufacturing, product design, and validation teams to prepare for product releases, ensuring all quality gates are met and release readiness is confirmed.

• Bachelors or Masters degree in Engineering, Computer Science, or related field.
• Proven experience in software quality management, preferably in a global setting.
• Strong understanding of quality standards (e.g., ISO, ASPICE, IATF).
• Excellent analytical, communication, and leadership skills.
• Experience with customer-facing roles and audit processes.