Tele Caller

Job Location: Chennai / Remote (WFO for Chennai candidates)

Required Skills

1. Graduate / Undergraduate with excellent communication skills.
2. Fluency in English, Hindi, Tamil, and Telugu is mandatory.
3. Strong interpersonal, counselling, and follow-up skills.
4. Good working knowledge of MS Excel and basic computer applications.
5. Ability to maintain accurate records and work with online portals.
6. Prior experience in telecalling, counselling, customer support, recruitment, or outreach will be an added advantage.

/ Key Responsibilities

• Make outbound calls to prospective candidates through campaigns, referrals, and available databases.
• Explain program details, eligibility criteria, duration, schedules, fees, scholarships, and other relevant information to prospective candidates.
• Address candidate queries, understand their requirements, and assess their interest and suitability for the programs.
• Guide candidates through the application, enrolment, and document submission processes.
• Conduct regular follow-ups with interested candidates and support lead-to-enrolment conversion.
• Maintain accurate candidate information, call logs, and lead status in the STATS Portal and Lead Management Sheet.
• Prepare daily and weekly progress updates and assist with monthly reporting.
• Coordinate with internal training and operations teams to communicate program-related information and batch updates to candidates.

Desired Candidate Profile

• Minimum 1 year of relevant experience in telecalling, counselling, customer support, outreach, or a similar role.
• Excellent verbal communication skills in English, Hindi, Tamil, and Telugu.
• Strong interpersonal skills with the ability to counsel and engage prospective candidates effectively.
• Good knowledge of MS Excel and basic computer applications.
• Ability to handle candidate queries patiently, professionally, and efficiently.
• Strong follow-up skills and the ability to manage multiple leads systematically.
• Self-motivated, organised, and target-oriented with a strong sense of responsibility.