Head Of Operations

Key Responsibilities

Strategic Program Management

• Drive end-to-end planning, execution, and tracking of strategic initiatives under the COOs charter - Own program governance, milestones, risk tracking, and performance reporting across initiatives.
• Lead annual operating planning activities in collaboration with cross-functional stakeholders.
• Define and track key performance indicators across business functions aligned with strategic priorities.

Reporting & Dashboards

• Build and maintain executive dashboards, OKR tracking systems, and review cadences for COO-level updates.
• Implement KPIs and dashboards to track improvements in utilization, gross margin, and productivity.

Revenue Management

• Lead revenue forecasting in alignment with finance and sales functions.
• Calculate and track sold margin percentages for deals and projects.
• Monitor actual vs. sold gross margin and revenue realization across engagements.
• Build and maintain frameworks and dashboards for revenue and margin governance.

Margin Management

• Create governance mechanisms to track and report margin drivers across business units.
• Support cross-functional efforts to improve unit economics, drive cost optimization, and improve delivery margins.
• Monitor key levers such as bill rates, resource utilization, and unit-level profitability to ensure margin targets are achieved.

Contracts & Commercial Operations

• Own and manage the end-to-end contract lifecycle for both vendor and customer agreements.
• Ensure timely execution, compliance, and documentation of contracts in coordination with legal and procurement.
• Lead and track invoicing processes and manage accounts receivables to ensure timely collections and cash flow predictability.

Tools & Automation

• Evaluate industry-leading tools and platforms to streamline functions across talent acquisition, project management, PSA (Professional Services Automation), and finance.
• Lead implementation and change management for adopted tools, ensuring alignment with business needs and adoption across teams.

Qualifications & Skills

• 1012 years of relevant experience in program management, business operations, or strategy roles in an IT services, SaaS or tech environment.
• Demonstrated ability to manage cross-functional programs with multiple stakeholders.
• Strong understanding of SaaS metrics (e.g., gross margin, MRR, utilization, billing rates, etc.).
• Excellent interpersonal and communication skills, with the ability to influence and collaborate across levels.
• High energy, proactive attitude, and a strong solution-oriented mindset.
• Willingness and availability to work from office (WFO) as part of a collaborative leadership team.