Account Manager

Job Profile

Vista understands that every flight is unique, so we take care of every detail to ensure our Members & Clients enjoy a tailored and unparalleled service.

Our Sales Teams are the first point of contact for all Vista Globals prospects; dealing with all aspects of their travel requirements as well as collaborating with other teams to ensure that each flight is tailor-made to the member's specific needs.

As a Account Manager you will be are responsible for developing relationships with current clients via phone/email outreach as well as utilising a clients network to introduce new clients to Vista. Sales Consultants work closely with a regional group of New Business Sales people to manage and build their teams book of business while improving their own sales capabilities. This position is a stepping stone to become a Director of Sales and managing your own book of business.

Your Responsibilities

• Manage and grow a database of Prospects withing Vista's CRM system
• Book 1 st Meetings for Program prospects with your Sales Vice President, sell charter flights & XO memberships to new clients.
• Collaborate with a regional account management team to help grow your regions book of business
• Preparing tailored email cadences and outreach sequences to drive client/prospect interaction.
• Handling incoming call and email requests from customers.
• Conducting research to better improve the CRM database and build richer profiles to understand client's needs.
• Ensuring the database is accurate and up-to-date at all times including logging calls, emails and information after sales meetings.
• Reaching out to previous members and lost sales opportunities to learn more about the accounts and rebuild relationships.
• Understanding customer trip needs and articulating options that best suit their requirements.
• Maintain continued customer contact post-sale to ensure efficient and effective account management.
• Providing weekly & monthly KPI reports including lead source tracking, calls made, emails sent, meetings set, activities accomplished and closed/won deals.

• Previous Sales experience in inbound or outbound selling
• Strong understanding of CRM (Salesforce & Salesloft) and sales pipeline management
• Comfortable with presenting and selling to HNWI's and C-suite executives.
• Organized and self-motivated
• Excellent oral and written communication skills with a proactive approach to problem solving.
• Comfortable with a fast-paced sales environment and capable of prioritizing competing needs
• Previous experience in the aviation industry is not required but desired.