UK BPO Team Lead

All positions

Full-timeAnantapuramu

• On-site

UK BPO Team Lead

Lead and coach a team of UK BPO process executives. You will own shift-level performance — monitoring calls, running briefings, handling escalations, and reporting metrics to operations leadership. This role is for experienced BPO professionals who can keep a team motivated, maintain quality under pressure, and communicate clearly with both agents and client stakeholders.

Responsibilities

• Lead daily briefings, shift huddles, and one-on-one coaching sessions
• Monitor live calls and conduct quality audits against client scorecards
• Handle escalations and complex customer issues
• Track team KPIs — attendance, productivity, quality, and adherence
• Prepare daily and weekly reports for operations and client review

• Minimum 2 years of BPO experience with at least 1 year in a team lead role
• Strong spoken English; experience with UK processes preferred
• Proven ability to manage teams of 8–15 agents
• Comfort with Excel/Google Sheets for reporting and trackers
• Calm under pressure; able to give constructive feedback

  Role Requirements

• Good communication skills — Telugu and English required; Hindi is a plus
• Location: Anantapuramu (on-site only, no remote)
• Passionate, go-getter, and self-learner attitude
• Willingness to work UK shift hours (timings shared at interview)
• Anantapuramu, Andhra Pradesh
• UK shift hours (timings shared at interview)
• Salary: Discussed at interview based on experience
• Apply for this role
• Full Name *
• Email *
• Phone *
• LinkedIn / Portfolio
• Why this role *
• Applying for UK BPO Team Lead. We usually respond within 3–5 business days.