Product Operations Analyst

We are looking for a Product Operations Analyst to support the execution and operational tracking of our e-learning platform. This role focuses on coordination, reporting, analytics, and communication, working closely with the product/technology lead.

This position is ideal for an engineering or technically inclined graduate who has excellent verbal and written communication skills, is comfortable with Excel-based reporting, and can confidently interact with instructors, content teams, and internal stakeholders.

Key Responsibilities

Operations, Coordination & Communication

• Act as the primary point of communication between content authors, instructors, and internal teams
• Proactively follow up to collect clear, accurate status updates
• Convert verbal discussions into well-written summaries, action items, and reports
• Identify delays, risks, and dependencies and clearly articulate them to the product/tech lead
  

Reporting & MIS

• Prepare daily, weekly, and monthly MIS reports with clear insights, not just raw data
• Create structured dashboards using Excel / Google Sheets
• Present status, risks, and progress in a concise and professional manner
  

Data & Analysis

• Extract and validate data from LMS or databases for reporting
• Perform basic analysis to highlight bottlenecks and trends
• Support decision-making using clear data-backed communication
  

Documentation & Planning Support

• Maintain SOPs, trackers, and workflow documentation
• Prepare high-quality internal presentations using PowerPoint / Google Slides
• Assist in planning upcoming courses by maintaining schedules and readiness checklists
  

Product & Platform Support

• Support basic LMS administration and reporting tasks
• Ensure all operational data shared in reviews is accurate, structured, and well-presented
  

Required Skills

Mandatory (Non-Negotiable)

• Bachelors degree in Engineering / Computer Science / IT / MCA or related field
• Very strong verbal and written communication skills
• Ability to write clear emails, reports, summaries, and presentations
• Ability to confidently communicate with instructors, authors, and internal teams
• Strong working knowledge of Excel or Google Sheets (formulas, pivot tables, filters)
• Excellent follow-up, coordination, and documentation skills
• High attention to detail and ownership mindset
  

Good to Have

• Basic knowledge of SQL (simple SELECT queries for reporting)
• Experience with MIS reporting or operational dashboards
• Familiarity with LMS platforms or content development workflows
• Basic understanding of databases and structured data
  

Role Type & Expectations

• Entry-level / early-career role
• Execution, coordination, and communication focused
• Not a product ownership or software development role
• Works under close guidance of the product/tech lead
  

Experience

• 0–2 years
• Freshers with excellent communication + strong Excel skills are encouraged to apply
  

Industry

• EdTech / E-Learning / Education Technology