Travel Associate Customer Experience And Reservations

Vithu Tourism And Property Management India
Department Icon Operations Maintenance & Support
Posted: 1 week ago
0-2 years
Pune(Hinjewadi Phase 2)
Operations Maintenance & Support
work from office
Full Time
Closes 30 Dec 2026
Posted: 1 week ago
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Job Description
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Job Description

  • Answer incoming calls, WhatsApp messages and emails professionally, and respond to every enquiry the same day.
  • Be open to making sales connections: understand customer requirements, suggest suitable packages and add-ons, and help convert enquiries into bookings, passing larger or complex leads to the sales team.
  • Make outbound follow-up calls on quotations, payments, documents and feedback.
  • Book domestic and international flight tickets, train and bus tickets, hotels and transfers through booking portals.
  • Handle ticket changes, cancellations, refunds and web check-ins.
  • Prepare and send booking confirmations, vouchers, invoices and travel documents to customers.
  • Collect and check documents for visas, passports and travel insurance, and track visa application status.
  • Welcome walk-in customers and represent Vithu Tours professionally at the office, events and travel shows.
  • Share pre-departure information with customers, including itineraries, contact numbers, weather and packing tips.
  • Stay in touch with customers during their trips and solve issues quickly with the operations team.
  • Collect post-trip feedback, reviews and testimonials, and record complaints until they are resolved.
  • Update customer details, bookings, payments and follow-ups in the CRM and Excel trackers.
  • Coordinate car rental and property management bookings when customers need them.
  • Support managers with data entry, reports, presentations and day-to-day administration.
  • Help managers carry out planned initiatives such as campaigns, events and loyalty programmes quickly.
  • Travel domestically or internationally to support business development, events and group tours when required. Separate incentives are paid for such travel.
  • Proactive: follows up without reminders and takes ownership of each customer.
  • Works with ease in a fast-paced environment and is ready to wear multiple hats within the role.
  • Patient, friendly and calm, even with difficult customers.
  • Strong attention to detail in names, dates, ticket details and payments.
  • Eager to learn, reliable, punctual and a good team player.

Skills

EngagementTravelPresentableClient SuccessCustomer ServiceReservationClientCustomer SatisfactionOperationsAdministrationReservations

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