Help Desk Executive

Role & responsibilities

Executive Helpdesk

• Company: Viva Composite Panel Pvt. Ltd.
• Position: Executive Helpdesk
• Department: Admin Operations
• Location: Mumbai Head Office
• Experience: 36 Years
• Employment Type: Full-Time

Job Summary

We are looking for an experienced and proactive Executive Helpdesk to manage day-to-day administrative helpdesk operations at our Mumbai Head Office. The ideal candidate should possess strong coordination, communication, documentation, and problem-solving skills to ensure smooth administrative support across departments.

Key Responsibilities

• Manage daily administrative helpdesk operations and employee support requests.
• Handle employee queries related to office facilities, maintenance, housekeeping, and general administration.
• Coordinate with internal departments and external vendors for timely resolution of administrative issues.
• Monitor and follow up on helpdesk requests to ensure timely closure.
• Maintain proper records of complaints, service requests, and resolutions.
• Coordinate with housekeeping, security, maintenance, and facility management vendors.
• Prepare daily, weekly, and monthly MIS reports related to helpdesk activities.
• Support smooth office operations through effective coordination and follow-ups.
• Ensure compliance with internal administrative processes and company policies.

Preferred candidate profile

Required Skills & Competencies

• Good knowledge of administrative helpdesk operations.
• Strong vendor coordination and follow-up skills.
• Proficiency in MS Excel, MS Office, and MIS reporting.
• Excellent verbal and written communication skills.
• Ability to handle multiple employee requests simultaneously.
• Good documentation and record-maintenance skills.
• Strong problem-solving and time-management abilities.

Preferred Candidate Profile

• 36 years of relevant experience in Admin Helpdesk, Facility Management, or Administrative Operations.
• Prior experience working in a corporate office environment.
• Ability to independently manage day-to-day helpdesk activities.
• Strong interpersonal skills and a service-oriented approach.