Specialist - Package Implementation

Location: Pune

Experience: 5–7 Years

About The Role

We are seeking a ServiceNow Developer to support the OneStop project, focusing on enhancing ServiceNows Third-Party Risk Management (TPRM) capabilities and enabling the Due Diligence Request (DDR) module. The role involves platform configuration, automation, scripting, security, and development of external-facing vendor portals.

The role focuses on configuring, enhancing, and testing ServiceNow modules to meet business requirements, with particular emphasis on DDR and TPRM. The candidate will build and maintain Third-Party Profiles, develop external-facing risk portals, and implement automated workflows using Flow Designer and server-side scripting.

The position requires strong knowledge of ServiceNow security models and hands-on experience troubleshooting and configuring Access Control Lists (ACLs). The candidate will also work with Business Rules, Script Actions, Events, Notifications, and platform automation to support secure and efficient processing.

Key Responsibilities

• Enable, configure, and test the DDR (Due Diligence Request) module.
• Configure and enhance the Third-Party Risk Management (TPRM) module based on business requirements.
• Build and configure Third-Party Profiles for vendor data capture and assessment.
• Develop and enhance the Third-Party Risk Portal for external vendors.
• Design automated processes using Flow Designer.
• Develop server-side logic using Business Rules, Script Actions, and Events.
• Configure and trigger platform Events and Script Actions for background processing.
• Design condition-driven Notifications for internal and external stakeholders.
• Design and maintain complex ACLs across relevant tables.
• Troubleshoot ServiceNow security and access-control issues.
• Support platform configuration, testing, and enhancements for the OneStop project.

• ServiceNow
• ServiceNow GRC/IRM
• Third-Party Risk Management (TPRM)
• Due Diligence Request (DDR)
• ServiceNow administration and platform configuration
• Flow Designer
• Business Rules
• Script Actions and Events
• Event Registry
• System Notifications
• Access Control Lists (ACLs)
• ServiceNow security models
• Third-Party Profiles
• Service Portal and external-facing portals

Mandatory Skills

• ServiceNow-GRC/IRM

Candidate Profile

The ideal candidate should have hands-on experience in ServiceNow administration and platform configuration, with strong expertise in ACL troubleshooting, Flow Designer, server-side scripting, and platform security. An active ServiceNow Certified System Administrator (CSA) certification is required, along with strong communication and problem-solving capabilities.

Benefits Package

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and inclusive work environment
• The opportunity to work on exciting and challenging projects with leading clients