Digital Marketing Manager

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Marketing Team as Digital Marketing Managerwill Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A Bachelor’s or Master’s degree in Marketing or a related field is preferred.
  
• A proven track record in Digital Marketing in the Hospitality Industry.
  
• Exceptional skills in Improving Customer and Stakeholder Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
  
• Proficient in Marketing Research and Statistical Analysis.
  
• An ability to identify Target Audiences and devise Digital Campaigns that engage, inform, and motivate.
  
• Demonstrated experience leading and managing SEO/SEM, Marketing Databases, Emails, Social Media or Display Advertising Campaigns.
  
• Competent in A/B Testing and Multivariate Experiments.
  
• A working knowledge of Ad-serving tools.
  
• Skilled in optimising Landing Pages and User Funnels.
  
• A thorough knowledge of Website and Marketing Analytics Tools such as Google Analytics, NetInsight, Omniture, WebTrends, SEMRush and others.
  
• Expertise in setting up and optimising PPC Campaigns on all major search engines.
  
• A knowledge of HTML, CSS, and JavaScript development and constraints.
  
• Familiarity with Google Ads and Meta Ads.
  
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
  
• Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Orchestrates and implements all Digital Marketing Campaigns, encompassing Web, SEO/SEM, Database Marketing, Email, Social Media, and Display Advertising.
  
• Crafts, constructs, and maintains FIVE’s industry-leading Websites with Engaging Content, ensuring a compelling online presence that reflects our sensational offerings.
  
• Engages in creative Brainstorming Sessions to develop innovative Growth Strategies, elevating our digital marketing.
  
• Strategises, executes, and evaluates Experiments and Conversion Tests, pushing boundaries to achieve remarkable outcomes.
  
• Applies strong Analytical Acumen to assess the End-to-end Customer Journey across various channels, identifying bespoke Conversion Points and enhancing User Funnels for outstanding performance.
  
• Partners with Agencies and Vendors, fostering synergistic and seamless relationships.
  
• Evaluates emerging technologies to remain at the forefront of Digital Innovation, and provides insightful Thought Leadership to guide strategic adoption.
  
• Analyses and Reports on the Performance of Digital Marketing Initiatives, evaluating against ROI and KPIs, to ensure that our efforts consistently deliver exceptional results.
  
• Discovers Trends and Insights, leveraging them to Optimise Expenditure and Enhance Performance.
  
• Collaborates seamlessly with Marketing and Public Relations, Creative, and other Internal Teams to curate ‘FIVE-Styled’ landing pages, optimising the User Experience.
  
• Contributes to the behind-the-scenes 'Vibe at FIVE' and champions our FIVE Tribe's Commitment to Excellence.
  
• Delivers Exciting Announcements and Spearheads Initiatives that make FIVE’s Digital Footprint Stronger.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com