Call Centre Agent - Wellness And Beauty Industry

Job Title: Call Centre Agent - Wellness and Beauty Industry

Location: Gurugram Udyog Vihar

Phase 5

Job Type: Full-time

Reports to: Call Centre TL/Call Centre Manager

Job Overview

• We
• are seeking a passionate and customer focused Call Centre Agent to join our team in the wellness and beauty
• industry. You will be responsible for answering customer inquiries, providing
• expert advice on skincare, beauty products, and wellness solutions, and
• ensuring a positive experience for our clients.

Key Responsibilities:-

• 1.
• Respond to inbound and outbound calls related to health, wellness,
• and beauty products, services, and supplements.

• 2.
• Assist with booking appointments at clinics and provide
• information about services based on customer needs and address and resolve
• issues & queries regarding bookings, clinic locations, and service concerns.

• 3.
• Educate customers on new product launches, promotions, upcoming offers
• and wellness discounts.

• 4.
• Maintain accurate records of customer interactions, preferences,
• and feedback.

5. Ensure

customer satisfaction by providing timely and professional solutions.

• 6.
• Collaborate with teams (e.g., Sales, Marketing, Operations,
• Quality & Trainings) to meet customer needs and improve services.

Qualifications

• ·
• High school diploma or equivalent; college degree in any stream. (Preferred
• BSC. - Beauty, wellness, or a related field preferred.

• · Previous
• experience in a customer service or any call centre role would work. (Preferably
• in the beauty or wellness industry).

· Strong

verbal communication skills with a warm, engaging, and professional tone.

· Knowledge

of skincare, beauty products, or wellness supplements is highly desirable.

· Ability

to empathize with customers and offer tailored solutions to their needs.

· Excellent

problem-solving and conflict resolution abilities.

· Comfortable

using customer service software and basic computer applications.

Soft Skills & Abilities

These skills are required foster trust and strong client relationships.

Benefits

• Competitive salary and performance - based incentives.


• Health, wellness, and beauty product discounts.


• On the job Training on the latest beauty and wellness trends.


• Opportunities for career growth and development.


• Salary - 25000/- to 35000/- + Incentives

If you have a passion for beauty, wellness, and customer service, apply

today to join our team and help others feel their best!

1. What are the job requirements to apply for this Call Centre Agent - Wellness and Beauty Industry job position?
   
   • Ans: A candidate must have a minimum of 0 to 1 year experience as an Call Centre Agent - Wellness and Beauty Industry


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BSc, 12th Pass (HSE)
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Call Centre Agent - Wellness and Beauty Industry is a work from home job?
   
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Call Centre Agent - Wellness and Beauty Industry position?
   
   • Ans: There are immediate 1 job openings for Call Centre Agent - Wellness and Beauty Industry in our Organisation.