Voice Recording & Telephony Support Engineer

Title: Voice Recording & Telephony Support Engineer

Location: India – Remote

Rate: DOE

Duration: 12 months, renewable

Schedule: 9 hours/day, supporting Singapore business hours

Priority: Immediate

About:

VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is Great Place to Workregistered CertifiedTM and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLinks work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth.

SUMMARY:

We are looking for a Voice Recording & Telephony Support Engineer with hands-on experience supporting voice/telephony platforms, call recording solutions, and communication archiving systems. The ideal candidate should have strong troubleshooting and monitoring skills along with good communication abilities.

Required Skills:

• Hands-on experience in Voice Technology and Telephony.
• Strong experience with Cisco Call Manager (CUCM).
• Experience with voice recording platforms such as NICE, IPC, Verint, and Cloud9.
• Exposure to communication archiving platforms such as Global Relay and Smarsh.
• Good verbal and written communication skills.
• Experience with platform monitoring, health checks, troubleshooting, and incident support.

Key Responsibilities:

• Perform platform monitoring, health checks, and operational validation.
• Conduct system validation for Singapore and other regional environments.
• Provide production support for voice recording and communication archiving platforms.
• Monitor inbound communication feeds, including Email, WhatsApp, and Bloomberg.
• Support incident investigation, troubleshooting, and resolution.
• Maintain operational reports, system records, and support documentation.
• Coordinate with internal teams and stakeholders to ensure timely resolution of production issues.
• Support daily operations and ensure platform availability and stability.

Employment Practices:

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check.

This job application process may use AI-powered tools to assist in screening and evaluating applications based on objective, job-related qualifications. AI is used solely to support the recruitment process and all final hiring decisions are made exclusively by our human recruitment team.

Applicant information will be handled in accordance with VLinks privacy policy.