Vodafone Idea - Assistant General Manager - Area Retail Lead

Job Level/ Designation: M2
Function / Department: Retail
Job Purpose:
- Drive Customer First agenda (Focus on unmatched Customer Experience).

- Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction).
- Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process).
- Deliver big bets for driving future growth (strategic thrust areas).
Key Result Areas/Accountabilities:
- Champion TNPS @ Retail to make it a way of life in the Zone.
- Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS.
- Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets.
- Implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets.
- Focus on Value (Acquisition & Upsell) points as per Zonal expansion plan interventions for enhancing productivity store which will drive business.
Core Competencies, Knowledge, Experience:
- Analytical & Problem Solving Skill.
Must have technical / professional qualifications:
- Bachelors/MBA with 8-10 Years of experience.