Manager-Dynatrace Observability Engineer - Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Dynatrace Observability Engineer with strong hands-on expertise in implementing, configuring, operating and optimising Dynatrace across complex enterprise environments. You will work across modern observability, OpenTelemetry, Kubernetes, cloud and on-premises monitoring, translating telemetry into actionable insights that improve application availability, performance, reliability and end-user experience. 

The role involves close collaboration with Application, Infrastructure, Cloud, Kubernetes, DevOps, SRE and Operations teams to establish proactive observability across business-critical services.

What you’ll do

• Deploy, configure, manage and troubleshoot Dynatrace OneAgent, ActiveGate, Dynatrace Operator and DynaKube, and onboard applications, infrastructure, middleware, Kubernetes workloads and cloud services. Configure and manage Real User Monitoring (RUM), analyse user journeys and Core Web Vitals including LCP, INP and CLS, and resolve instrumentation and communication issues. 
• Configure browser and HTTP Synthetic Monitoring for critical applications, APIs and business journeys across public and private Synthetic locations. Use APM, PurePath, Service Flow and distributed tracing to analyse application dependencies, failures, exceptions and performance bottlenecks. 
• Deploy and operate Dynatrace within Kubernetes environments, monitoring clusters, nodes, namespaces, workloads, pods, containers and services. Support observability across cloud, on-premises and hybrid environments, including AWS, Microsoft Azure and/or Oracle Cloud Infrastructure. Correlate metrics, logs, traces, events and business telemetry, applying observability approaches such as RED and USE to improve root-cause analysis.
• Implement and troubleshoot OpenTelemetry, including the OpenTelemetry Collector, OTLP, telemetry pipelines, resource attributes, context propagation and Dynatrace integration. Define and monitor SLIs, SLOs and error budgets, supporting proactive reliability improvements and incident, problem and performance management. 
• Configure actionable alerting, anomaly detection and notifications while reducing unnecessary alert noise and supporting enterprise incident-management processes. Build operational and management dashboards using Dynatrace Query Language (DQL) for application, infrastructure, Kubernetes, user experience, SLI/SLO and incident insights. 
• Use Dynatrace APIs and integrations such as ServiceNow, Microsoft Teams, PagerDuty and webhooks to support automation and operational workflows. Provide Dynatrace expertise during production incidents, major incidents and performance investigations, identifying root causes across applications, middleware, Kubernetes, infrastructure, databases, networks and external dependencies.

Who you are

• You bring 7+ years of overall IT experience, ideally across application, infrastructure, middleware, DevOps, SRE or observability domains, with 3+ years of strong hands-on Dynatrace experience in enterprise environments. You have practical experience with OneAgent, ActiveGate, Dynatrace Operator, DynaKube and Kubernetes observability. 
• You understand RUM, Synthetic Monitoring, APM, infrastructure monitoring, PurePath, Service Flow and distributed tracing. You understand OpenTelemetry, OpenTelemetry Collector, logs, metrics and traces, together with SRE concepts including SLIs, SLOs and error budgets. 
• You have Linux troubleshooting capability and understand networking fundamentals including DNS, proxies, firewalls, HTTP/HTTPS, TLS and application connectivity. Advanced DQL, Dynatrace APIs and automation, OpenTelemetry SDK/instrumentation, Java/JVM observability, ServiceNow integration and CI/CD knowledge would be advantageous. 
• Experience with middleware including Oracle WebLogic, Tomcat, Apache HTTP Server or IIS, and cloud platforms such as AWS, Azure or OCI, would be beneficial. Relevant Dynatrace certifications would also be an advantage. You can deploy and configure Dynatrace, troubleshoot instrumentation, analyse telemetry, identify root causes and translate technical telemetry into actionable insights for Application, Operations and SRE teams.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

This role offers the opportunity to work with enterprise-scale Dynatrace environments across applications, infrastructure, Kubernetes, cloud and traditional data-centre technologies. You will contribute to production reliability and observability maturity while collaborating with Application, Infrastructure, Cloud, DevOps, SRE and Operations teams. 

You will also gain exposure to advanced observability practices involving OpenTelemetry, automation, SLI/SLO management, distributed tracing, DQL and complex production troubleshooting.

What skills you will learn

The scope of this role provides opportunities to deepen capabilities in:

• Enterprise-scale Dynatrace architecture and platform management. 
• Kubernetes and cloud-native observability using Dynatrace Operator and DynaKube. 
• OpenTelemetry architecture, including Collector pipelines, OTLP and telemetry instrumentation. 
• SRE practices, including SLIs, SLOs, error budgets and service reliability. 
• DQL, dashboards, Dynatrace APIs, automation and enterprise integrations.

Advanced production troubleshooting and end-to-end root-cause analysis across complex application and infrastructure environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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