Voice & Data Core NOC Engineer - VOIS

Who we are

About this Role

What you will do

• Monitor Voice and Data Core network alarms, events and service-impacting incidents across NOC platforms in a 24x7 operational environment.
• Perform first-level fault identification, incident validation, alarm correlation and initial troubleshooting activities.
• Manage incident handling activities including detection, impact assessment, prioritisation, tracking, escalation and closure.
• Raise, update and maintain trouble tickets with accurate documentation, impact analysis, actions taken and escalation status.
• Escalate unresolved incidents to L2/L3 teams, resolver groups, suppliers or vendors in accordance with agreed SLAs and operational procedures.
• Conduct routine shift activities, operational checks and network health monitoring.
• Support planned maintenance activities, post-change monitoring and service verification exercises.
• Operate and support Voice and Data Core networks and charging platforms across 2G, 3G, LTE and 5G SA technologies, including native, VNF and containerised environments.
• Follow Vodafone operational procedures, security standards, governance requirements and incident management processes.
• Coordinate with internal support teams, field technicians, suppliers and external stakeholders to support service restoration activities.
• Review active alarms, incidents and pending tickets to ensure timely follow-up and resolution.
• Support inventory validation activities and report any discrepancies to relevant teams.
• Ensure compliance with site access procedures and operational controls during incident handling and resolution activities.
• Contribute towards achieving agreed operational KPIs and SLAs.

Who you are

• Bachelor’s degree in Telecommunications, Electronics, Computer Science or a related technical discipline.
• BE/B.Tech in Electronics and Telecommunications preferred.
• 2 to 5 years of experience in telecommunications network operations, preferably within a NOC or operational support environment.
• Understanding of GSM, UMTS, LTE and 5G Core technologies.
• Knowledge of Voice, Data Core and charging platforms.
• Familiarity with ITIL-based incident management, fault handling, ticket management and escalation processes.
• Basic understanding of virtualisation technologies, VNF/CNF architectures and containerised network solutions.
• Ability to monitor alarms, correlate events, identify service impacts and perform first-level troubleshooting.
• Strong communication skills with the ability to explain technical information to both technical and non-technical stakeholders.
• Effective stakeholder management and collaboration skills when working with internal teams, suppliers and external partners.
• Ability to perform effectively during major incidents and time-sensitive operational situations.
• Good written and spoken English with the ability to prepare clear technical updates and incident reports.
• Willingness to work rotational shifts, including weekends, nights, public holidays and overtime when required.
• Secondary education completed.

Not a Perfect Fit?

What’s in it for you

• Opportunity to work within a global telecom environment supporting critical Video and Data Core services.
• Exposure to advanced 2G, 3G, LTE and 5G Core network technologies.
• Experience working with virtualised and containerised telecom network platforms.
• Participation in major incident management and service restoration activities.
• Collaboration with international operational teams, suppliers and technical specialists.
• Development of operational expertise within a high-availability network environment.
• Exposure to industry-standard NOC operations, service management processes and network monitoring platforms.

What skills you will learn

• Advanced Network Operations Centre practices and operational governance.
• Incident lifecycle management aligned with ITIL methodologies.
• Telecom core network troubleshooting and fault isolation techniques.
• Alarm monitoring, event correlation and service impact analysis.
• Escalation management and cross-functional operational coordination.
• Voice, Data Core and charging platform operations.
• Exposure to virtualisation, VNF/CNF technologies and containerised network architectures.
• Technical reporting, stakeholder communication and operational documentation.
• Network maintenance support and post-implementation monitoring practices.
• Service assurance and KPI/SLA performance management.

VOIS Equal Opportunity Employer Commitment

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