IT Coordinator

Key Responsibilities

• Infrastructure Strategy & Budget Management
• Lead, direct, and execute the operational management and future expansion of VHFL's IT infrastructure and cloud-based systems.
• Prepare the annual IT infrastructure budget in coordination with the Finance department.
• Manage negotiations, contracts, Service Level Agreements (SLAs), and Annual Maintenance Contracts (AMCs) with vendors, contractors, and service providers.
• Network Availability & Disaster Recovery
• Maintain high network uptime across terminal operations using redundant ISP connections, robust SD-WAN architectures, and continuous monitoring tools.
• Design, document, and regularly test high-availability failover mechanisms, off-site recovery procedures, and cloud backup systems for critical business applications.
• Global IT Alignment & Infrastructure Operations
• Manage overall IT infrastructure administration at the terminal, serving as the primary liaison with Vopak Global IT and Division IT teams.
• Coordinate the installation, configuration, and upgrading of servers, network devices, firewalls, and shared software in alignment with global IT standards.
• Ensure seamless, secure system connectivity and business continuity for both local environments and remote/cloud-based workflows.
• Systems Maintenance & Technical Support
• Maintain 24/7 stability, performance, and uptime across all physical/virtual servers, hardware, and core software systems.
• Oversee IT helpdesk operations to provide fast technical support and troubleshooting for end-users.
• Conduct cybersecurity awareness training and guidance for employees.
• Data Security, Compliance & Governance
• Enforce access controls, cybersecurity protocols, and data protection strategies in compliance with local regulations and corporate policies.
• Oversee IT governance, risk management frameworks, and system audit readiness across all business units.
  Knowledge And Skills
• Bachelor's in engineering in IT with minimum three years of experience or IT degree with minimum five years of experience in similar field
• IT Certification preferred
• Good knowledge of computer programs such as spread sheets and word.
• Awareness of customer needs.
• Sound oral and written knowledge of English.
• Must be a team player.