Travel Operations & Sales Executive

About Us

Voyalys is a technology-driven hospitality and experiences company focused on creating seamless, personalized travel experiences. We combine technology, human expertise and exceptional service to help individuals and businesses travel better.

Voyalys Elevate the Everyday.

About the Role

We are looking for a Travel Operations & Sales Executive who can convert travel enquiries into confirmed bookings and make sure every trip is executed smoothly. You will work across sales and operations: understanding customer needs, building itineraries and quotations, coordinating with vendors, and supporting customers from enquiry to trip completion.

Key Responsibilities

• Handle incoming travel enquiries and convert them into confirmed bookings.
• Understand customer requirements, budgets, and preferences, and recommend suitable travel solutions.
• Prepare itineraries, proposals, and quotations.
• Follow up with prospects and customers consistently until closure.
• Coordinate with hotels, transport providers, activity vendors, and other partners to confirm services and negotiate rates.
• Manage bookings end to end, including confirmations, vouchers, payments, and documentation.
• Work with internal sales, operations, and event teams to ensure smooth execution.
• Provide customer support before, during, and after travel, and resolve issues quickly.
• Maintain accurate records of enquiries, bookings, and conversions in the CRM or tracker.
• Track key metrics such as enquiries handled, conversion rate, and customer satisfaction.

What Were Looking For

• 1-3 years of experience in travel sales, travel operations, or customer-facing travel roles.
• Background in an OTA, travel agency, DMC, hospitality, or corporate travel is preferred.
• Strong verbal and written communication skills in English.
• Good understanding of itinerary planning, bookings, and travel products (flights, hotels, transport, packages).
• Sales mindset with the ability to follow up, handle objections, and close bookings.
• Strong coordination and vendor-management skills.
• Detail-oriented, organized, and able to handle multiple bookings under pressure.
• Comfortable with Excel/Google Sheets and a CRM or booking tools.
• Problem-solving attitude and ownership of customer outcomes.
• Experience with cost sheets, quotations, or vendor negotiation is a plus.

Why Join Voyalys?

• Competitive salary + incentives
• Flexible working hours
• Ownership and real responsibility
• Opportunity to learn and grow in a fast-paced startup environment

Ideal Candidate

We are looking for someone who is organized, customer-focused, and commercially aware, someone who enjoys turning enquiries into bookings and making sure the experience is flawless from first conversation to trip completion. Prior experience in both sales and operations is a strong advantage, but we value relevant travel experience and a strong ownership mindset.