Head - Key Accounts - Luxury Retail

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Role & responsibilities:

The company is seeking a highly experienced National Key Accounts Head to drive strategic growth, develop high-value partnerships, and strengthen the brands presence across the country.

The National Key Accounts Head India will be responsible for managing key accounts, identifying and recruiting new retail partners and investors, developing monobrand standalone stores, and driving profitable organic sales growth. This role combines strategic sales leadership, business development, and partner management across retail, B2B, hospitality and project segments.

Key Account Manager deliverables:

• Achieve sales targets for each of the different distribution channels (organic and new).
• Drive profitability of existing stores by ensuring the right sales mix of products is displayed and promoted by business partners.
• Identify and develop new business opportunities across retail, B2B, hospitality, and high-end residential projects.
• Recruit and onboard new investors, partners/operators for monobrand standalone stores.
• Expand the brands presence in key metropolitan and emerging luxury markets pan-India.

Key responsibilities:

1. Ensure sales growth within the different distribution channels (partner by partner):

• Manage and develop relationships with the key retail partners.
• Identify and develop pool of investors, partners, operators for launching new monobrand stores in identified markets.
• Build strong relationships with architects, interior designers, developers, and luxury project stakeholders.

2. Power of Action:

• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices.
• Invite architects/designers to head office and factory.
• Analyze data to identify new market opportunities and potential areas for business growth.
• Collaborate with internal teams (India, IMEA regional and HQ) to provide support for the stores whenever required.
• Ensure that the brand building is being driven through initiatives to enhance brand loyaly as well as brand recognition.

3. Strategic Planning:

• Stay informed about the latest market trends and competition activity by conducting regular market research to identify new customer trends, preferences and changes in the competitive landscape.
• Provide all relevant ground information to enable the marketing team to further optimize its marketing messaging and campaigns.
• Meet regularly with partner management and stakeholders to discuss strategy.
• Develop and implement business development strategies aligned with the overall goals and objectives of the partner store by building a Business Action Plan.

4. Represent the brand:

• Ensure the partner stores provide customer service at par with the best in the business and thus ensure the highest level of customer satisfaction for our clients.
• Make sure the partner understands the concept of mastery and premium quality.
• Make sure that the stores are following the guidelines provided and store design to ensure total brand compliance.
• Communicate new products, service opportunities, extraordinary developments, and deal structure and pricing with business value analysis.