Vutto - Senior Operations Manager

SENIOR OPERATIONS MANAGER

ABOUT US

Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We combine certified online listings with offline retail experience, in-house refurbishment, warranty support, and end-to-end documentation to deliver a seamless and trustworthy experience.

ABOUT THE ROLE

The Senior Operations Manager will lead end-to-end refurbishment operations for used two-wheelers, ensuring smooth execution, quality control, and operational efficiency across the city. The role involves managing cross-functional teams, vendor partnerships, after-sales operations, and overall business performance for the refurb vertical. The ideal candidate will drive process improvements, optimize workflows, and build strong market understanding to scale operations effectively.

KEY RESPONSIBILITIES

• Spearheaded end-to-end planning and execution of city-wide refurbishment operations for the 2-Wheeler (2W) category.
• Collaborated with the central strategy team to drive performance monitoring, process optimization, and continuous improvement initiatives.
• Led cross-functional technical and support teams to efficiently manage refurbishment workflows and ensure operational excellence.
• Owned refurbishment targets, after-sales operations (warranty & services), and full P&L responsibility for the vertical.
• Developed deep expertise in the local used 2W market, including spares supply chain, pricing dynamics, and customer demographics to streamline ground operations and provide strategic feedback to central teams.
• Established and managed strong vendor partnerships to ensure seamless operational execution and supply continuity.

KEY REQUIREMENT

• 4-8 years of experience in high-performing, fast-paced organizations.
• Strong academic background complemented by a consistent track record of high performance in prior roles.
• High emotional intelligence (EQ), strong resilience, and an exceptional drive to learn and grow.
• Excellent stakeholder management skills, with the ability to influence and collaborate across functions (most critical requirement).

WHY JOIN US?

• Competitive pay
• Exciting opportunity to be part of high paced start-up.
• Great work culture.
• Health benefits
• Flexible work timings