Customer Service - Freight Forwarding

Roles and Responsibilities

• Coordinate with internal teams for freight forwarding and customs clearance.

• Ensure accurate documentation and processing of shipments according to company standards.
  
• Manage customer service operations, ensuring timely resolution of queries and issues.
  
• Provide exceptional customer support through phone calls, emails, and chats.
  
• Develop strong relationships with customers by understanding their needs and preferences.
  

Desired Candidate Profile

• 4-9 years of experience in freight forwarding industry.
  
• Strong knowledge of freight forwarding processes, including customs clearance procedures.
  
• Excellent communication skills for effective interaction with customers over phone/email/chat.
  
• Ability to work independently with minimal supervision while maintaining high levels of productivity.

• IATA certified (IMDG Course) candidate will have added advantage.