Client Services Operations

Client services operations executive

job summary

we are looking for a detail-oriented professional to handle client servicing and operational activities related to portfolio management services and alternative investment funds, including category ii and category iii. the candidate will manage client and distributor queries, investment-related calculations, redemption requests, and coordination with internal teams to ensure timely resolution.

key responsibilities

• handle pms and aif category ii and category iii queries from clients, distributors, and branches.
• process and coordinate scheme-related data, reports, and calculation requests.
• prepare and verify investment-related calculations, including xirr, penalty charges, drawdowns, and management fees.
• handle redemption-related queries, requests, and supporting data requirements.
• respond to calls and resolve queries regarding scheme requirements and related processes.
• support queries related to invoices, brokerage, payouts, taxation, and gst.
• coordinate with internal teams, clients, distributors, and branches to ensure timely query resolution.
• maintain accurate records and ensure the timely sharing of scheme-related information and data.

required skills

• understanding of pms and aif operations, particularly category ii and category iii funds.
• knowledge of investment-related calculations, including xirr, management fees, drawdowns, and penalty charges.
• familiarity with redemption processes and scheme-related documentation.
• understanding of invoicing, brokerage, payouts, taxation, and gst-related processes.
• strong client servicing, communication, and coordination skills.
• good analytical skills and attention to detail.
• proficiency in ms excel and handling financial data.