Beneficiary Success Leader

- Beneficiary Success Leader

Location- Delhi/Mumbai

Wadhwani foundation is on a mission to create millions of jobs through skilling , entrepreneurship and digital transformation. The role of Beneficiary success leader is within the micro entrepreneurship vertical which works closely with government organisations like ONDC , SFAC, state governments etc to co create programs and train participants who aspire to be microentrepreneurs and create jobs in various industries like Commerce/Agri/Tourism, Financial Services etc. The program would serve Millions of micro entrepreneurs over the next few years which would in turn create millions of jobs.

Objectives of the role

The role is a team management role which covers top states like Maharashtra and Uttar Pradesh in phase 1 and Rajasthan, Karnataka, MP etc in phase 2 managing the state heads and the beneficiary success teams within these states. The role would entail understanding the requirements of SMEs in key sector like Agri/E Commerce/Travel and help create training content which equips them with the right skills of micro entrepreneurships in scaling the business. Business growth for the micro Entrepreneurs would create jobs in each of these sectors.

Key Deliverables

• 12-15 years of experience of Account Management of which 3-4 years as a team lead in ecommerce/Agri Tech industries with an experience/ comfort of dealing with government officials/organisations & SMEs/Sellers/Kirana Stores/Travel SMEs/FPOs.
• Ensuring high client/partner engagement like Local trade associations, business groups, state and local Government bodies.
• Ensure high engagement of beneficiaries with the program created for the micro Entrepreneurs.
• Developing and executing beneficiary success strategies that drive product adoption and maximise value. Gathering client/partner feedback and communicating product improvement suggestions to the product team. Advocating for the customer within the organisation to ensure their needs are prioritised.
• Monitoring engagement metrics, tracking success KPIs, and regularly reporting on outcomes to leadership.
• Build and Lead the Beneficiary success team with a beneficiary -centric approach, prioritizing beneficiary success and growth
• Strong leadership capability in building and managing high-performing teams. Promote a positive, diverse, and inclusive culture aligned with foundations values.
• Excellent collaboration skills with cross-functional teams, Highly organized with strong written and verbal communication abilities, detail-oriented, adaptable, and able to prioritize in a dynamic environment