Account Manager

We are hiring for our client - Leadrat.

Were seeking an experienced Account Manager to manage client relationships, drive renewals, and deliver exceptional customer service. The ideal candidate will have excellent communication skills, proficiency in MS Excel, and a proven track record of meeting deadlines.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with existing clients to ensure high satisfaction and retention levels.
• Renewals: Proactively manage renewals, identify opportunities for upselling/cross-selling, and negotiate contracts to meet business objectives.
• MS Excel Proficiency: Utilize MS Excel to track client data, analyze sales trends, and create reports to inform business decisions.
• Timeline Management: Adhere to strict deadlines, prioritize tasks, and manage multiple projects simultaneously to ensure timely delivery of results.
• Customer Service: Provide exceptional customer service, respond promptly to client inquiries, and resolve issues in a professional and courteous manner.
• Sales Growth: Identify new business opportunities, develop strategic plans to pursue them, and collaborate with the sales team to achieve revenue targets.
• Reporting and Analytics: Prepare and present regular reports on client performance, sales trends, and market insights to inform business strategy.

• Experience: 1-3 years of experience in account management, sales, or a related field.
• Education: Bachelors degree in Business Administration, Marketing, or a related field.
• MS Excel Proficiency: Advanced skills in MS Excel, including data analysis, pivot tables, and chart creation.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas simply.
• Time Management: Proven ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Customer Service: Strong customer service skills, with a focus on building strong relationships and delivering exceptional service.

Nice to Have

• Sales Experience: Experience in sales, account management, or a related field.
• Industry Knowledge: Familiarity with the industry, including trends, challenges, and opportunities.
• Certifications: Relevant certifications, such as CRM or sales training.

What We Offer

• Competitive Salary: A competitive salary package, commensurate with experience.
• Opportunities for Growth: Opportunities for professional growth and development, including training and mentorship programs.
• Dynamic Work Environment: A dynamic and supportive work environment, with a team of experienced professionals.

Skills: ms excel proficiency,timeline management,reporting and analytics,communication,sales,client relationship management,data,management,customer service,renewals,communication skills,time management,sales growth