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Job Description
- The Call Center Representative (Female) position at WD Group involves making outbound/inbound calls to customers and maintaining a courteous and friendly nature while interacting with them. The primary responsibilities include building positive relationships with customers, answering incoming calls, and ensuring customer satisfaction based on company criteria. Additionally, attending training sessions to stay updated on product or company policy changes and inputting data into the company's computer platform are essential duties.
The ideal candidate for this role should possess a pleasing personality with effective convincing and selling skills. Excellent communication and interpersonal skills in English, Hindi, and Punjabi are required. Being responsible, motivated, and having strong relationship-building and marketing skills are also key qualifications. The ability to perform under pressure, meet strict deadlines, and achieve targets is essential.
Candidates should have strong and sharp communication skills, and freshers with a pleasing personality are encouraged to apply. A minimum graduation qualification is required in the functional area of Immigration Consultancy.
WD Group offers a handsome salary, incentives, and perks along with a healthy working environment. The interview process includes bringing a passport-size photograph and a hard copy of the candidate's CV/resume. The first round consists of a written test covering an introductory part, family details, reasoning questions based on General IQ and aptitude, and writing a job application. Subsequent rounds involve face-to-face interactions with HR and higher management.
For any doubts, queries, or assistance, candidates can contact WD Group at +91-98hidden_mobile6. The job type is full-time, and benefits include cell phone reimbursement. The work schedule is during the day shift, and a Bachelor's degree is preferred for this position. The work location is in person.
Best regards,
Team-HR, WD Group,
Skills
Customer SatisfactionCall CenterExcellent CommunicationInterpersonal SkillsRelationship BuildingSharp Communication SkillsMarketing SkillsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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